Essential Management Skills
Course Overview
This comprehensive Essential Management Skills Training bundle will provide you with a solid foundation in all of the skills and behaviours required to be an outstanding manager.The program focuses on leadership skills and It is designed to help your Managers have the correct attitude, and a set of skills needed, to ensure that they could engage the subordinates they need to deal with on a daily basis.
The Essential Management Skills Training Includes the following:
- Managing Activities Skills (overall planning – organizing and prioritizing)
- Effective Leadership Skills
- Communication Skills
- Problem Solving and Decision Making Skills
- Motivating and Inspirations Skills
- Engaging and Coaching Skills
- Team Development Skills
- Managing Performance
- Managing Change
Nowadays there is a need for modern managers who don’t only manage workload but be also able to motivate their team, be able to manage change, deal with difficult people, manage performance, and coach and develop their staff. Developing these managerial skills for managers ensures organizational effectiveness and employee satisfaction, contributing to long-term success.
Managers must learn to be leaders. During this foundation management skills training program participants are lead through a natural progression: identifying essential leadership competencies necessary for success, evaluating, their individual strengths and opportunities for development defining the role of vision in leadership and discussing methods for communicating and leading a team effectively, coach with confidence, make better decisions and motivating others. Our offered business management course in Dubai, UAE, SA and beyond, also includes Situational Leadership as a very powerful tool in day to day business aims at increasing managers’ effectiveness, leading to positive business transformation.
Goal of Course:
The role of a leader starts with a thorough understanding of the team’s needs, aspirations and concerns, for which it is important to have excellent communication skills, effective listening skills and making sound decisions. This basic Management Skills Training Program will teach you to use effective leadership thorough understanding and congruence of the value systems of all parties.
Duration:
3 Days
Language:
English
Training Objectives
- Learn the difference between management and leadership
- Understand the key duties of a manager
- Understand what makes an outstanding manager
- Learn Management best practice
- Examine the role, duties and responsibilities of a Team Leader
- Understand the traits and skills of an effective leader
- Achieving Results through People
- Coaching with Confidence
- Learn how to coach and give positive and constructive feedback to staff members to help their personal and professional development.
- Effective Delegation
- Learn communication and process techniques to be able to handle any conflict situation
- Learn how to gel all of the members in your team to work together and to exceed targets
- Appraising Performance and Providing Effective Performance Feedback
Motivating Through Empowerment - Practice management skills using Situational Leadership model to achieve greater productivity by infusing energy, self-reliance and drive within your employees
- Learn to match their leadership style to the behavior of their people
- Become an inspirational role model
- Learn to inspire a shared vision
- Encourage growth & mutual respect
- Learn to share rewards & celebrate accomplishments
- Learn to make the right decisions
- Learn to create an Action Plan and Performance Plan for use in professional and personal development
Module Outlines
Module 1: Effective Management Skills
- What Makes an Effective Manager?
- Good manager vs Rotten Manager
- Essential qualities for successful Management
- Role and responsibilities of the manager
- Role of the Leader
- Leadership Vs. Management
- The Influence of the Leader Behavior on the Team and team Members
- The Effective Leader
- Accountability, Responsibility, and Authority
- Successful Transitional strategies from manager to leader
- Managerial style
Module 2: Situational Leadership Model
- Situational leadership as Management Skills
- Technique of Situational leadership
- Key Skills of a Situational Leader
- Value Based Leadership
- Develop an Action Plan to improve as a leader
Module 3: Engagement, Coaching & Feedback Skills
- Coaching Skills and Modes (formal coaching sessions, on the job coaching, reviews)
- Elements of good coaching sessions
- Assertive Leader Behavior vs. Passive Leader Behavior
- Directive Behavior – Setting out expectations using positive Language
- Coaching Behavior – prompting questions to encourage behavior
- The power of positive corrective feedback
Tools to give feedback - Inspiring the Team to achieve their goals
Module 4: Communication & Influencing Skills
- Exercise: What Is Communication?
- Communication — A Two-Way Process
- Process of communication
- What Hinders Clear Communication? -Breakdown of communication
- Different communication methods and their effectiveness
- The importance of non-verbal communication
- How to influence others
- Communication and process techniques to be able to handle any conflict situation
Module 5: Motivation and Delegation
- Motivation theory
- Motivating Skills
- The role of motivation to control and sustain certain goal-directed behaviors
- Reinforce Positive Behavior
- Effectively empower direct reports
- Using Goals & Metrics to motivate not to demotivate
- Reinforce Positive Behavior
- Effectively empower direct reports
- 3 Rules of empowerment
- Maximizing Delegation
Module 6: Managing Performance
- Setting SMART Goals
- Analyze your own and others stories to identify critical patterns for success
- Characteristics of high performers
- Defining what is high performance – low performance
- Leadership stories of success and failure
- The principles of achieving maximum performance
- Achieving High Performance through Team Work
- The mindset of high performers
- Dealing with poor Performers
- Managing Change
- Development plans with your staff
- Accelerated leadership development
Module 7: Time Management and Planning
- Managing time Effectively and priorities work
- Managing conflicting priorities.
- Difference between “importance” and “priority” and how to effectively delegate work
- Creating a Long-Term Plan
- Managing resource effectively
- Creating a Support System
- Achieving Goals for Self and the Team
- Align Performance goals with job and department goals
Module 8: Identifying the problem
- Understanding problems and where to start – Analyzing the problem and identify its causes is the first step.
- Factors which influence our natural decision-making
- Setting a clear focus – Having understood the problem, the next step is to set a clear focus for the thinking.
- Quality problems with intuitive decision-making processes.
- Analytical techniques – Learn a range of practical and easy to use techniques for idea generating ideas solutions. You will build a tool box that includes Mind Mapping, situation/solution reversal, SCAMMPERR, analogies, brain writing and other thinking and creativity approaches that are proven to revolutionize, save time, money and reach decisions quickly.
Module 9 : Hypothesizing how to solve the problem
- Create a Hypothesis About How to Solve a Problem.
- Assess When You Do Not Have Enough Information to Form a Complete Hypothesis.
- Use a Process to Break Down Complex Problems into Component Parts and Gain Clarity Around Possible Solutions.
- Apply Strategies and Techniques to Effectively Solve Problems When Conditions Are Not Ideal.
- Communicating your findings and suggestions – Finding solutions is important, but of little use if you cannot convince others of their value. This step ensures that doesn’t happen.
- Problem Analysis and Decision Making
- Best Practices
- Slow down
- Think analytically
- Clarify purpose
- Focus on major factors
- Actively focus in and out
- Structure the selection process
- Decision Making Steps
Module 10: Plan for Development
- Wrapping Up
- Identifying Strengths and Development Areas
- Transferring Learning from the Workshop Back to the Job
- Developed an Action Plan for Becoming a Situational Leader
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
Specific Methodology
To effectively execute this program and to ensure that the end result is being achieved L2S specific training methodology in the Business Fundamentals Program is as explained in the below stages:
Stage 1: Designing the Training Event
During this stage L2S will be assessing the learning needs from the determined objectives.
Simultaneously consider practicality. In addition, L2S will consider the group’s learning style in order to identify which style of learning is most suitable. During this stage L2S as well will capture a real problematic incidents reflecting on the real work environment.
Stage 2: During the training
The course design is based on interactive facilitation, training games, training videos, role-plays, group discussions, group brainstorming sessions.
Assessment or Pre Assessment, Formative Assessment through validating learning and Summative Assessment by the end of the training program
The pre-test has been designed to focus on and to isolate specific learning objectives for each
participant.
Stage 3: Post the Training
Post the training program delegates will be given an action plan along with a worksheet that includes the key learning points.
Activities Brief:
Antarctic Challenge
In Antarctic Challenge, teams have to plan a complex project and present their findings in a way that will achieve results. Ideal for developing project planning and teamwork skills. Realistic, motivating, challenging!
Learning Objectives:
- Illustrates the need for team brainstorming to get ideas on the table
- Demonstrates the need to break a project into bite-sized chunks
- Raises awareness of how team members need to communicate with one another
- Stresses importance of planning schedules and cost accounting
- Emphasizes the need to plan a presentation with audience’s needs in mind
What Makes a Good Leader?
Leadership is absolutely key when it comes to setting goals, motivating staff, managing people and achieving results. Unfortunately too many leadership courses focus on extraordinary, inspirational leaders on the world stage. Tim in Accounts is never going to have the gravitas of Nelson Mandela, Amitra in Admin is no Angela Merkel. Nevertheless if all staff understand basic, leadership qualities it can make a real difference to their own everyday performance: presenting ideas, instigating change, pouring oil on troubled waters, showing objective judgement. This pack challenges many of the above ideas and puts leadership in a new light.
Mayhem:
This great fun learning activity identifies those with leadership potential and those who understand the benefits of cooperative working
Learning Objectives:
- The value of cooperation (not rivalry) between work teams
- About maintaining team performance when under pressure
- The need for command and control
- The need for calm and a measured approach
- Importance of clear, agreed objectives
- The need for active listening and attention to detail
- The value of good communications
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