Negotiation Skills for Money Collections
Course Overview
Negotiation is fundamental to collections. Collectors will need to overcome any hesitations they have in the collection and learn to negotiate with diplomacy. This program is designed to run through several scenarios during training to help new collectors discuss debts with a customer, structure a call, overcome customer objections, and effectively negotiate a payment plan.
The program includes Skills Practice Sessions and Coaching, to practice collections calls for collections and the application of the negotiation skills covered in the program.
Call Us At + 971 (4) 368 0915 or email us at info@l2s.net for further details or to discuss your requirements.
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
- Concrete Experience: The delegates will learn by doing
- Reflective Observation: Reflecting on the newly experienced skill-set
- Abstract Conceptualization: Developing deeper understanding to the learned concepts
- Active Experimentation: providing the delegates with realistic tools that can be tested in the real life
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