Certified Collection Management
Course Overview
Making money is the main reason of existence for most companies, if not all; it might be easy for some, harder for others, but in today’s world the sure thing is that money collection is what matters the most. Money Collection or Collection Management Training is designed for accounts receivable or collections agents who want to improve their ability to collect more money, in less time, and with less hassle, while still maintaining solid client relationships.
Goal of Course:
By the end of this course, participants of the collection management training course will gain knowledge in different areas such as credit control, change management, and debt management and collections systems.
They will learn to use assertive competencies and techniques that build trust, develop appropriate levels of rapport, allowing them to develop a better understanding of the debtor’s ability and willingness to pay.
Participants will also undergo extensive practices using the essential skills required, including how to overcome the typical debtor excuses for non-payment and how to work with the classic debtor behaviors every agent comes across in consumer collection management.
Call Us At + 971 (4) 368 0915 or email us at info@l2s.net for further details or to discuss your requirements.
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
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