Communicating with EI
– Integrating Emotional Intelligence
Course Overview
Communication is the foundation of all management and employee development. When communication skills are coupled with self-motivation, self-awareness and emotional intelligence in a comprehensive training program, the result is a solid base of knowledge to help improve or enhance performance on the job.
Goal of Course:
This program is designed to help delegates to communicate effectively, appropriately and clearly in all situations in order to enhance the internal communication culture. It is designed to achieve the business requirements, whereas the integrated EI communication competencies modules give an opportunity for the delegates to understand the importance of communication in their personal life and professional aspiration.
During the program delegates will learn One of the most important aspects to good communication that is emotional intelligence (EI) to understand how they communicate, how others communicate and adjust to meet the business needs. This will help them improve the internal and external communication.
The program is meant to be applied in the practical life post the completion of the classroom training and will allow the delegates to apply the knowledge back on the job.
Duration:
2 days
Language:
English / Arabic
Training Objectives
- Define Emotional Intelligence and understand its history and how it evolved
- Learn to develop emotional intelligence for better communication at workplace
- Identify the EI competencies
- Understand Daniel Goleman’s 5 components of EI and explain how they can help you improve your own EI
- Recognize the difference between emotions and moods and learn how to validate emotions with others
- Understand the emotional SMARTS and explain how they can impact you positively in the workplace
- Recognize the business benefits of developing emotional intelligence
- Learn to use visualization to drive effectiveness
- Know how to improve relationships with their employees
- Learn to effectively communicate and impact others
- Understand, use and manage your emotions
Module Outlines
Module 1: Understanding Emotional Intelligence
- Emotional Intelligence defined
- The Evolution of EI
- Discovering EI competencies
- Daniel Goleman’s 5 components of EI
- Emotions vs Moods
- Understanding the basic human emotions
- The 3 components process
Module 2: Communicating with EI
- Emotional Hijacking
- Validating emotions with others
- The Thinking model of Communication
- The emotional SMARTS – Assessing my EI
- Awareness skills
- Contact skills
- Behavior skills
- Decision Making skills
- Improvisation – cases studies
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays ,in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
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