Business Fundamentals (Corporate Effectiveness)

Training Objectives

• Identify Personality Type & communication preferences 
• Identify the different communication platforms 
• Learn to recognize other people’s Personality Types & communication preferences
• Adjusting one’s own communication approach based on need and situations
• Identify barriers to effective communication and how to overcome them
• Effectively utilize tone
• Develop nonverbal & preverbal communication skills
• Learn to use body language appropriately
• Learn to listen actively & effectively
• Use appreciative inquiry as a communication tool
• Learn to establish common ground with others
• Use “I” messages
• Learn to adeptly converse and network with others
• Identify a personal time management philosophy that will help you transform your working life
• Handle interruptions, avoid procrastination and priorities your work more effectively
• Complete key tasks on time through proper planning & delegation
• Learn how to gain effectiveness in better managing yourself and your precious credit of daily minutes.
• Our time management training courses will help you better understand how to manage yourself, and develop productive time management strategies to maximize your time.

Module Outlines

Module 1: Intro to Effective Communication 

• Pre-Assessment: Your Communication Skills
• Exercise: What Is Communication?
• Communication — A Two-Way Process
• What Hinders Clear Communication?
• Communication Skills and System Thinking in EI Context 
• Identify Personality Type & communication preferences
• Adjusting one’s own communication approach based on need and situations
• Identify barriers to effective communication and how to overcome them
• Effectively utilize tone
• Develop nonverbal & preverbal communication skills

Module 2: Communication as Means of influencing 

• John Davies-Star Performing Module 
• Application: Communication Techniques
• Learn to establish common ground with others
• Use “I” messages
• Learn to adeptly converse and network with others
• State ideas clearly.
• Gain insight into asking open questions
• Use appreciative inquiry as a communication tool

Module 3: Communication Tools and Self Awareness 

• Select the most appropriate and effective tools for communicating.
• Learn to use body language appropriately
• Learn to listen actively & effectively
• Determine the purpose of oral discourse.
• Accept responsibility for personal communication behavior.
• Structuring a message for effectiveness within introductions, main points, useful transitions, and conclusions
• Receiver Communication Techniques

Module 4: Corporate Communication  

• Accomplish the organizational communication goals.
• Communication pillars and its effect on achieving business objectives
• Employ language appropriate to the designated audience.
• Recognize the needs and concerns of the business diversities and mindsets.
• Recognize and explain the consequences of ethnocentrism, stereotypes, prejudice and bias.
• Manage conflict.
• How to communicate and interpret objectives and KPIs
• How to address achievements, concerns, issues, and challenges
• How to present a business case
• How to create interest for the subject
• How to understand and interpret decisions and directions

Module 5: How You Say it

• Demonstrate nonverbal behavior that supports the verbal message.
• Demonstrate appropriate interpersonal skills for various contexts.
• Display self-awareness as a communicator
• Recognize when another does not understand the message.
• Identify and manage misunderstandings
• Recognize when it is appropriate to speak

Module 6: EI Integrated Module 

• Clarity of communicating (Connecting the Dots for a Better Future)
• The effect of frequent communication
• Feel and convey empathy towards others.

Module 7: Communication as Means to Enhance Work Culture 

• The importance of communicating freely, safely and openly within the business
• The importance of creating a communication skills platform
• Barriers of communication internally and externally and their effect on the business
• Miscommunications and its direct effect on performance and ROI

Module 8: Using Feedback as Communication Tool 

• Johari’s Window — A Source Of Feedback
• The SSBIR of giving feedback Module (EI Module Base)
• Feedback as Tool of explanation (EI Module)
• Assumption Ladder and the Mental Model (EI Module)
• How to communicate with managers and colleagues
• Post-Test: Communication And Listening Skills
• Action Plan

Module 9: Setting SMART Goals

• The Four Human Gifts
• Circle of Concern
• The Three P’s
• The SMART Way
• Prioritizing Your Goals
• Analyzing the Goals
• Visualization

Module 10: Prioritizing Your Time

• Circle of Influence
• Working on Priorities
• The 80/20 Rule
• The Urgent/Important Matrix
• Being Assertive

Module 11: Planning Wisely

• Transitional Approach
• Planning for success
• Creating Your Productivity Journal
• Maximizing the Power of Your Productivity Journal
• The Glass Jar: Rocks, Pebbles, Sand, and Water “Story illustrate how to plan your day”.
• Chunk, Block, and Tackle (This time management technique is ideal for taking on large tasks).
• Ready, Fire, Aim

Module 12: Tackling Procrastination

• Assessing work Patterns
• Why We Procrastinate
• Nine Ways to Overcome Procrastination
• Eat That Frog! (Group activity aiming to set the facts that if we have two tasks, start with the biggest, hardest and important one).

Module 13: Organizing your Workplace

• Movement Vs. Direction
• De-Clutter
• Managing Workflow
• Dealing with E-mail
• Using Calendars
• Filing and paper work

Module 14: Work Ethics

• What Is Business Ethics?
• Case Study
• Guidelines for Managing Ethics in the Workplace
• Roles and Responsibilities
• Privacy Policies
• Balancing Personal and Organizational Ethics
• Developing a Code of Ethics

Customized Learning

Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.

Face To Face Learning

Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.

Virtual Learning Labs

Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.

General Methodology

Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.

• Concrete Experience: The delegates will learn by doing
• Reflective Observation: Reflecting on the newly experienced skill-set
• Abstract Conceptualization: Developing deeper understanding to the learned concepts
• Active Experimentation: providing the delegates with realistic tools that can be tested in the real life

Specific Methodology

To effectively execute this program and to ensure that the end result is being achieved L2S specific training methodology in the Business Fundamentals Program is as explained in the below stages:

Stage 1: Designing the Training Event

During this stage L2S will be assessing the learning needs from the determined objectives. Simultaneously consider practicality. In addition L2S will consider the group’s learning style in order to identify which style of learning is most suitable. During this stage L2S as well will capture a real problematic incidents reflecting on the real work environment. 

Stage 2: During the training 

The course design is based on interactive facilitation, training games, training videos, role-plays, group discussions, group brainstorming sessions. Moreover, a self-assessment exercise to evaluate how good the delegates are in communication will be distributed at the start of the training program and as the delegates begin to communicate more effectively this training program will help you to consolidate and build on your new skills through the post assessment. This is achieved by 3 levels approach (Initial 

Assessment or Pre Assessment, Formative Assessment through validating learning and Summative Assessment by the end of the training program 

This approach will help the delegates to better understand the organizational communication process as well as identify their own barriers that get in the way of having clear communications. We have included an applications to help you convey messages clearly.

The pre-test has been designed to focus on and to isolate specific learning objectives for each participant. The post-test summarizes and verifies learning in order to assist participants in preparing an action plan. An action plan form has also been included and is another tool meant to facilitate improvement or enhance a particular skill or set of skills.

Stage 3: Post the Training

Post the training program delegates will be given an action plan along with a worksheet that includes the key learning points. Also L2S will design a Leader’s Tool Kit (LTK) for this particular module. The LTK helps the direct managers to evaluate the key learning points discussed during the training and allows the leader to monitor the progress of his/her employees post the training course.

Activities Brief

The Frame: (what is communication?)

This is an experiential game allowing the participants to interact together and in groups in order to achieve a full understanding of communication skills. Once achieving this game participants will be able to understand what is individual communication, interdepartmental communication and most importantly how communication is interpreted. The duration of this game is 45 Minutes and will be introduced in module # 1   

Mission Improbable:

An Interactive game that focuses on the importance of well-planned communication and how to motivate the team to achieve more. Also this module focuses on delegation in practice and what, how, and when to delegates.

This game is intended to encourage co-operation the Brief states that it is the two teams’ combined score that counts. But will each team embrace the fact that they are not competing with each other? (Frequently, they don’t – and yet it is clear that supportive communication between the two camps is essential in order to gain the maximum score possible!).

Communication Counts Video & Case Study:

An interactive Learning experience that focuses on the major communication challenges that the leader face in the work environment and how these challenges creates information gap and conflict within the team. It’s easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.