Certificate in Business Process Management – Mapping and Improvement (BPMI)
Course Overview
In his book “Reengineering the Corporation: A Manifesto for Business Revolution”, Michael Hammer & James Champy states that “Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed”.
Goal of Course:
This training course focuses on increasing the participants’ managerial competencies to apply BPR strategies, methods and tools to implement a reengineering project.
Going through an applied training course, during which the attendees will practice mapping processes and drawing workflow charts each on a personal computer, they will also gain the ability to create an environment where there is enthusiasm to create a successful ‘long-term’ customer-centred culture.
Throughout the program, participants will learn to define processes, measure them and set KPI’s in the light of company KPO’s. In addition, they will learn the essentials of business process improvement: During the last day, they will work on their respective work processes using the renowned DMAIC methodology. This methodology is detailed as follows:
- DEFINE phase: Starting the Project, Process Basics, Understanding the Voice of the Customer
- MEASURE phase: Data Collection, Voice of Data
- ANALYZE phase: Identify Causes (Exercise 8)
- IMPROVE Phase: Implement Solutions & Evaluate Results
- CONTROL Phase: Standardize & Make Future Plans
Duration:
2 Days
Language:
English / Arabic
Training Objectives
- Understand the value of BPMI
- Understand the opportunities and challenges of adopting BPMI
- Learn the main principles of BPMI
- Learn a structured approach to process mapping
- Learn about the tools used for process mapping (activity flow charts, deployment flow charts ,…etc)
- Define and differentiate between processes, procedures and work instruction…etc.
- Learn how to define process inputs / outputs / controls / mechanisms.
- Learn how to define the process KPIs necessary for process performance monitoring.
- Analyze and suggest process improvements to run your organization effectively.
- Explain in general terms what “six sigma” refers to and why it is relevant to process improvement
- Identify the steps and their sequence in DMAIC methodology along with the outputs of and tools in each step
Module Outlines
Module 1: The need for (BPMI)
- Why create a Process-Centric Organization?
- What is Business Processes Management (BPM)?
- The process approach
- How to manage the Processes?
- Interested Parties in BPM systems
- Management responsibility
Module 2: The process model
- What is a Process?
- The process model (exercise 1)
- What is a Procedure?
- Documenting procedures
- What is a work instruction?
- What are forms & Records?
- Elements of a Quality Management system
- Requirements of Effective process design
Module 3: Process, procedures elements
- Process / procedure Analysis
- process block diagrams (Exercise 2)
- Value-Added and Non-Value-Added Steps (Exercise 3)
Module 4: Process mapping techniques
- What is Process mapping ?
- Types of Flowcharts and process flow
- Activity Flowcharts (Exercise 4)
- Deployment Flowcharts (Exercise 5)
- Process management charts (PDCA)
- SIPOC (Exercise 6)
Module 5: Improving your business processes
- Process Classification Framework
- The key roles of process management
- Deming Cycle – continual improvement
- Six steps for process improvement
- Process Measures Vs. results measure
- Process Performance – Measures
Module 6: Process Improvement Tools (Six Sigma)
- Why the Interest in Six Sigma?
- Six Pillars of Process Management
- Six Sigma approaches (Exercise 7)
- Understanding the Process Sigma Metric
- What Is Variation? Importance of Reducing Variation
Module 7: DMAIC overview
- DMAIC Over view.
- DEFINE phase: Starting the Project, Process Basics, Understanding the Voice of the Customer
- MEASURE phase: Data Collection, Voice of Data
- ANALYZE phase: Identify Causes (Exercise 8)
- IMPROVE Phase: Implement Solutions & Evaluate Results
- CONTROL Phase: Standardize & Make Future Plans
Module 8: Define & Measure process performance
- DEFINE phase goals
- How to Create a Project Charter ?
- Translating Voice of the customers (VOC) into CTQs , CTQ tree (Exercise 9)
- MEASURE phase goals
- 5 Steps Data Collection Process
- Stratification & definition of defects
- Traditional vs. New View of Variation and Quality
- Types of Variation
- Special Cause vs. common Cause Strategy
- Frequency plot and Pareto principle
- Calculating the process sigma
Module 9: Process analysis & Problem solving
- ANALYZE phase goals
- Importance of a Focused Problem Definition
- Brainstorming Potential Causes
- 5 Whys methodology
- Cause-and-Effect Diagram
- Verifying causes (Exercise 10)
Module 10: Process improvement plans and control mechanisms
- IMPROVE phase goals
- Generating Solution Ideas
- Common criteria and Weighting the Criteria
- Setting Up a Prioritization Matrix
- Elements of an improvement plan
- Planning tools
- CONTROL phase goals
- Standardization of a process
- Training of process responsible personnel
- Importance of closure and celebrating success
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
- Concrete Experience: The delegates will learn by doing
- Reflective Observation: Reflecting on the newly experienced skill-set
- Abstract Conceptualization: Developing deeper understanding to the learned concepts
- Active Experimentation: providing the delegates with realistic tools that can be tested in the real life
Sign Up For the Course